Policies subject to change without notice.
30 Day Exchange or Refund. You are welcome to cancel or return any unused item for the first 30 days. However, we cannot return your shipping and handling charges, in any case. You will also be charged a 20% restocking fee. Customer is also responsible for any return shipping charges. Due to fraud attempts the return transaction is not complete until we have inspected the merchandise and deem it new and unused. Any attempt to send used merchandise will be considered gift and no further action will be taken.
Cancelled Orders and Order Changes Policy:
Orders can be cancelled or changed with no penalty to you up until the time we apply postage and send you an email confirmation that the package is being shipped. Once the postage is placed on the shipment and an email is sent to you we can not interfere with the shipment. Doing so creates an undue risk on our part that the changes or cancellation has been handled correctly. It's the customer's responsibility to ensure that the order was placed properly.
Specification Change Policy:
Product Specification subject to change without notice.
Credit Card Policy:
By entering your credit card number on our website you give us permission to charge or authorize your credit card for up to the amount of the initial order. Authorizations also include orders that contain submission errors. If a submission error occurs be aware that your credit card bank may reserve these funds for up to 10 days after the order error took place....even though an order was not technically placed. To reduce submission errors please make sure that the address provided on the "Billing Information" screen is the address that your monthly credit card statement is mailed (billed) to. If needed, an additional screen is provided for a different shipping address.
Product Warranty Policy:
1 Year Limited Warranty on all products from date of purchase. Customer is responsible for shipping fees for the return of all merchandise either defective or otherwise. Cat5eCableguy.com reserves the right to either replace or repair defective item.
Warranty Information: Cat5eCableguy.com warrants its products to be free from defects in material and workmanship for (1) year from the date of original purchase. Unless otherwise stated, all products by Cat5eCableguy.com have a minimum 1 Year Limited Product Warranty. The warranty is issued to the original purchaser only, and is not transferable in any way at any time. If any failure to conform to this warranty becomes apparent during the warranty period, purchaser shall promptly notify and return such defective product to Cat5eCableguy.com (F.O.B. 1835A S Centre City Blvd #449, Escondido, CA 92025) together with proof of purchase to establish such claim after being given an RMA number by Cat5eCableguy.com. All products sold for Resale, unless otherwise stated, come with a (1) Year Limited Product Warranty.
This warranty shall not apply to any damage or product for failure that is caused by conditions beyond Cat5eCableguy.com's control, including but not limited to, misuse, neglect, accidental damage, improper installation or application, alteration, acts of God, or normal wear and tear. Cat5eCableguy.com shall not be liable for any costs or removal or installation. Cat5eCableguy.com's sole and exclusive obligation under this warranty shall be limited to repair or replacement of the defective item at Cat5eCableguy.com's discretion.
If product is deemed defective upon arrival we are not responsible for any fees above the original purchase price of the item. It is the customer's responsibility to test product before under going installation.
Legal Action Policy -(Further Explained in TOS below):
The Buyer consents that the exclusive venue of any legal action which in any way concerns our Products will be the San Diego County, California or at Cat5eCableguy.com discretion any surrounding California Counties. The parties further agree that all disputes are governed by California Law, and any grievance must be filed within 12 months of the date of shipment of the Products to Buyer. Moreover, if Cat5eCableGuy.com brings a claim or counterclaim against Buyer, Buyer agrees that Cat5eCableGuy.com may recover from the Buyer all reasonable costs and attorneys fees.
Refusal of Service:
Cat5eCableguy.com reserves the right to refuse service to anyone.
Full Terms of Service (TOS) "User Agreement"
PLEASE READ THESE TERMS AND CONDITIONS OF USE ("USER AGREEMENT") VERY CAREFULLY.
BY PURCHASING THROUGH "NET TERMS" (PURCHASE ORDERS), PHONE ORDERS, VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE "SITE") OPERATED BY Cat5eCableGuy.com, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
NET TERM CUSTOMERS (PURCHASE ORDERS) AND PHONE ORDER CUSTOMER ARE ALSO HELD TO THESE TERMS AND CONDITIONS WHERE APPLICABLE.
Important information about this legal contract: You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, in Cat5eCableGuy.com's sole discretion. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Pledge frequently.
Acceptance of Contract Terms: This User Agreement, and all of its terms and conditions, constitutes a legal contract between you and Cat5eCableguy.com. (References to "you" or "your" shall relate to a customer of Cat5eCableGuy.com or other party that visits, browses, shops, accesses or otherwise uses the Site (the "Customer"). By visiting, browsing, shopping, accessing or otherwise using this site ("Site"), you acknowledge that you have read, understood, and agree to be bound by this User Agreement and comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to this User Agreement, as it may be changed by Cat5eCableGuy.com from time to time, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States copyright law and international treaties. This Site is controlled and operated by Cat5eCableGuy.com from its offices within the United States. Cat5eCableGuy.com makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is not authorized. Those who choose to access this Site from other locations do so by their own initiative and are responsible for compliance with applicable local laws.
Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the state of California without regard to conflict of law rules. You consent to jurisdiction of the federal and state courts located in San Diego County, California to hear any such claims. Any grievance must be filed within 12 months of the date of shipment of the Products to Buyer. Moreover, if Cat5Ecableguy.com brings a claim or counterclaim against Buyer, Buyer agrees that Cat5Ecableguy.com may recover from the Buyer all reasonable costs and attorney's fees.
Cat5eCableGuy.com does not review or control third-party sites that link to or from the Site, and is not responsible for the contents of any third-party sites linked to or from the Site.
Use Restrictions: The copyright in all material provided on this Site is held by Cat5eCableGuy.com or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Cat5eCableGuy.com or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded or printed materials. You also may not, without Cat5eCableGuy.com's prior written permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
All trademarks and registered trademarks are the sole property of their respective owners. Photographs courtesy of respective manufacturers. Logos are registered trademarks of respective owners.
Limitation of Liability: UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL Cat5eCableGuy.com BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF Cat5eCableGuy.com OR A Cat5eCableGuy.com AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Arbitration: By accessing the Site and using the information therein available and/or by purchasing any products or services made available through this Site, you agree with Cat5eCableGuy.com, its service providers, agents, employees, successors, assigns, affiliates, future parents, future subsidiaries and any content provider or offer or of goods or services on this Site or through any other associated activity, that ANY CLAIM OR DISPUTE UNDER THE USER AGREEMENT AND ANY CLAIM OR DISPUTE THAT YOU MAY HAVE AGAINST ANY OF THESE PERSONS OR ENTITIES, WHETHER RELATED TO THE DESCRIBED TRANSACTIONS OR OTHERWISE, INCLUDING THE ENFORCEABILITY OF THIS ARBITRATION AGREEMENT, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION under the Code of Procedure of ARBITRATION-FORUM.COM (the "Code") in effect at the time the claim is filed. The Code is available at https://www.arbitration-forum.com or can be obtained by calling 1-800-753-9448. Notwithstanding any choice of law provision included in this User Agreement, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. ?? 1-16) and the New York Convention on the Enforcement of Arbitration Awards (9 U.S.C. ?? 201-208 or as codified in the jurisdiction where enforcement of the award is sought). Hearings shall be held as provided by the Code and if any In-person Hearing is required, it shall be held in San Diego County, California. Each party shall bear its own cost of any legal representation, discovery, or research required to complete arbitration.
Privacy: Please review our Privacy Notice , which also governs your visit to this Site.
For each visitor to our Web page, our Web server automatically recognizes only information regarding the domain or e-mail address.
The information we collect is not shared with other organizations for commercial purposes. In the event that the company is sold and/or acquired the customer records will be transferred to the new owner.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
We do not partner with or have special relationships with any ad server companies.
With respect to security: When we transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server.
If you feel that this site is not following its stated information policy, you may contact us at the below address or email address.
1835A South Centre City Pkwy #449
Escondido, CA 92025
Disagreement with These Terms and Conditions:
If you disagree with any of the terms and conditions of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site.