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Return Policy  

 Returns: 

You are welcome to cancel or return any unused item for the first 30 days. However, we cannot return your shipping and handling charges, in any case. You will also be charged a 20% restocking fee.  Customer is also responsible for any return shipping charges.  Due to fraud attempts the return transaction is not complete until we have inspected the merchandise and deem it new and unused. Any attempt to send used merchandise will be considered gift and no further action will be taken.

Cancelled Orders and Order Changes:

Orders can be cancelled or changed with no penalty to you up until the time we apply postage and send you an email confirmation that the package is being shipped.  Once the postage is placed on the shipment and an email is sent to you we can not interfere with the shipment.  Doing so creates an undue risk on our part that the changes or cancellation has been handled correctly.  It's the customer's responsibility to ensure that the order was placed properly. 

 Disclaimer: If product is deemed defective upon arrival we are not responsible for any fees above the original purchase price of the item. It is the customer's responsibility to test product before under going installation.

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If you have any questions or concerns please don't hesitate to contact us at:  Cat5ecableguy@gmail.com
Sorry to hear you need to return an item. Please fill out the form below. 20% restocking fee applies to all returned merchandise.

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   Cat5ECableGuy.com 
Mailing: 1835A S. Centre City Pkwy #449
Office: 325 W. Citracado Pkwy #7
Escondido, CA 92025

Have a question?  Email us: Cat5eCableGuy@Gmail.com

               Shipping is quoted for Continental USA. Please contact us for  shipping to other areas

*Some items may NOT be readily available for same day shipping.  Cut off time is generally 3:00PM PST.

**Most items on website are included in the free CA sales tax offer except many heavier bulk cable.  Each item page will let you know if that particular item is excluded in the offer. Valid only for orders shipped to a California address.  We do not pay the Use Tax to other states.  

***5% OFF ALL UTP PATCH CABLES.  Restrictions apply.  Must purchase $8 or more of patch cables. Does not apply to custom cable orders, STP cables, crossover or bulk cable.  May not be combined with any other discount code offer.    Use discount code "patchcable" in the "Discount Code" box  during Secure Checkout. Customer responsible for ensuring discount is taken off properly.  Discount amount will be shown in full on the last page of Secure Checkout.  

Listed Trademarks and Brands are the property of their respective owners.

Prices reflect in stock items only.  Price may be higher once inventory is completed.  Sorry,  no back orders.

By purchasing from Cat5eCableguy.com you agree with our User Agreement and Return Policy Click on each to review  

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