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Return Policy

 Returns: 

You are welcome to cancel or return any unused item for the first 30 days. However, we cannot return your shipping and handling charges, in any case. You will also be charged a 20% restocking fee.  Customer is also responsible for any return shipping charges.  Due to fraud attempts the return transaction is not complete until we have inspected the merchandise and deem it new and unused. Any attempt to send used merchandise will be considered gift and no further action will be taken.

Cancelled Orders and Order Changes:

Orders can be cancelled or changed with no penalty to you up until the time we apply postage and send you an email confirmation that the package is being shipped.  Once the postage is placed on the shipment and an email is sent to you we can not interfere with the shipment.  Doing so creates an undue risk on our part that the changes or cancellation has been handled correctly.  It's the customer's responsibility to ensure that the order was placed properly. 

 Disclaimer: If product is deemed defective upon arrival we are not responsible for any fees above the original purchase price of the item. It is the customer's responsibility to test product before under going installation.


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If you have any questions or concerns please don't hesitate to contact us at:  Sales@Cat5eCableGuy.com

Sorry to hear you need to return an item. Please fill out the form below. 20% restocking fee applies to all returned merchandise.
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Cat5eCableGuy.com
325 W Citracado Pkwy #7
Escondido, CA 92025

PH# 951-999-9141 OR Toll Free 1-877-292-7548 
Have a question?  Use our BizLive Chat link or Email us: Sales@Cat5eCableGuy.com or Call 951-999-9141 

Shipping is quoted for Continental USA.  Please contact us for shipping to other areas such as Alaska or Hawaii*Some items may NOT be readily available for same day shipping.  Cut off time is generally 3PM EST/PST time Mon-Fri.  We ship from East Coast and West Coast warehouses.  Sales Tax Collected for CA residents.  We do not pay the Use Tax to other states.  Listed Trademarks and Brands are the property of their respective owners. Prices reflect in stock items only.  Price may be higher once inventory is completed.  Sorry, no back orders.

By purchasing from Cat5eCableguy.com you agree with our User Agreement , Cookie Policy , and Return Policy Click on each to review


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